Frequently Asked Questions

Questions people just like you have been asking. Don’t see your question here?
Just give us a call or email us and we’ll be happy to help.

(855-476-6665) or info@safeinhome.com

What is SafeinHome?

SafeinHome is a trusted provider of Remote Supports, Assistive and Sensor Technologies for people with disabilities and seniors to live independent and self-directed lives.

What is Remote Supports?

SafeinHome’s Remote Supports provides off-site staff for people with disabilities.  Our Remote Support staff provides support with the help of an integrated system of sensors and assistive technology used in and out of the home.

Remote Supports allows individuals with disabilities to live in their own homes, with the independence and privacy they desire.

Remote Support solutions cover visitor safety, medication management, seizure management, daily activity reminders, community engagement, transitioning youth, and much more.

How does SafeinHome Remote Supports work?

SafeinHome combines friendly personalized Remote Support services with discreet sensor technologies that detect movement around the living space. Based on the individual’s needs and wants, the Care Circle can set the system parameters for SafeinHome to send alerts as needed. The alerts can address kitchen activity, bedroom access, visibility to visitors, and any movement patterns for which information is identified as useful to support an independent and safe living environment.

Does SafeinHome use cameras?

SafeinHome uses Sensor Technology, but cameras can be used if wanted and needed. When appropriate, SafeinHome can incorporate Facial-Recognition cameras at entries to ensure only approved persons are accessing the home. Alerts can then be generated to the Care Circle.

Does SafeinHome use Alerts only to trigger attention from the remote support staff?

No.  SafeinHome uses alerts and check-ins as part of the care plan.  The person being served can check in with the friendly Remote Support Staff 24/7 about anything they may need or want. Additionally, SafeinHome Remote Support Specialists can initiate a check-in call with the person as needed at scheduled times for such things as medication compliance or general well-being calls.

If an individual using SafeinHome needs to speak with someone, how would they do this and with whom would they be speaking?

SafeinHome utilizes a 2-way audio-video communication tablet should the person need to check-in with SafeinHome’s professionally trained Remote Support Staff 24/7. Additionally, the person can use an mPERS communication device to speak with a Remote Support Specialist as needed.

How is SafeinHome’s mPERS different than a standard Personal Emergency Response System (PERS)?

SafeinHome’s mPERS is a two-way communication device that uses a cellular network. With a touch of one button, the person supported can speak with a Remote Support Specialist anytime about anything. It can be faster than using a cell phone and connects the person with a familiar staff who is supportive and encourages decision making skills. Further, the SafeinHome mPERS incorporates geo-location to confirm the location to include such things as arrival at work, and arrival back at home.

In what situation is SafeinHome best utilized?

SafeinHome first focuses on the desired outcome for the person. From there, the SafeinHome team will propose possible solutions combining Remote Supports with Sensor and Assistive Technologies. Some of the solutions include providing support for nighttime hours, check-ins in the mornings, after work, before bedtime and possibly at designated times during the day for support (fixing a meal, help feeling less anxious, etc.) SafeinHome can also provide support for someone who might wander or leave the home unexpectedly (elopement).

Does SafeinHome show any trend reporting?

Weekly activity reports are generated illustrating routine activity such as sleep patterns, kitchen utilization, bathroom utilization, as well as entry and exit activity. In addition, reports confirm compliance with specific activities as required in the PCISP for the individual such as service start and stop and outcomes of the routine check-ins.

Does SafeinHome provide for any medication compliance tracking?

SafeinHome provides several levels of medication management solutions. The person can use a medication box combined with medication check-ins. Additionally, the Remote Support Staff can visually confirm if the person takes medication using the video tablet.

Can SafeinHome provide any connection beyond the living space?

Yes, with the use of the Geo-Location feature of the mPERS and/or our Geo-Location wristband, SafeinHome can detect and support the person near home or at work and can be reached at all times.

How is SafeinHome paid for?

SafeinHome services are typically acquired through the use of Medicaid Waivers. Please ask for more information regarding your state here info@safeinhome.com.

What happens when someone needs support outside of scheduled Remote Support hours?

SafeinHome will never reject a call. The person supported may contact the Remote Support Specialist anytime about anything.

How is SafeinHome’s Remote Supports Staff trained?

SafeinHome’s Remote Supports Specialists receive all required trainings per state and local guidelines where serving individuals. This training includes Person-Center Thinking and Trauma-Informed Care, as well as local rules and best practices. Additionally, Remote Support Specialists are provided with ongoing mentorship with senior Remote Supports Specialists and trainers to ensure all staff are fully competent and proficient in all our proprietary techniques and systems.