Privacy Policy

Privacy

SafeinHome understands and respects your personal information. Providing information to you about the well-being of your Mom or Dad is central to our mission and we take your privacy very seriously. We encourage you to read our privacy policy and contact us if you have any questions.

Please note that our Privacy Policy is aimed principally at those who have purchased and use the SafeinHome system. Accordingly, some of the descriptions of our Privacy Policy may not apply to those individuals who visit the SafeinHome website simply to seek additional information and who do not purchase the SafeinHome system, but we will handle all information obtained by us to the same standards set forth in this agreement, whether or not you chose to become a customer of SafeinHome.

Introduction

By using the SafeinHome system, interacting with the SafeinHome application or visiting the SafeinHome website (www.SafeinHome.com) or any other related service (together, the “Services”) you acknowledge that you accept the SafeinHome Privacy Policy.

The Services provided by the SafeinHome system allow family members or other people specifically authorized by the family (together, the “Subscriber” or the “Family”) to monitor the safety and well-being of a person, typically a senior, who lives independently (the “Senior”). In order access the Services through the SafeinHome system, SafeinHome requires that each member of the Family who will have access to SafeinHome system register for the Services. In addition, SafeinHome requires that the Family have obtained the permission of the Senior prior to the installation and activation of the SafeinHome system and that the Family and the Senior agree to this Privacy Policy.

What is the Privacy Policy For?

Our Privacy Policy covers SafeinHome’s handling and treatment of personally identifiable information (the “Personal Information”) collected in connection with the operation of the SafeinHome system, access to the SafeinHome website or through the use of other Services. The SafeinHome website contains links to other websites.  Please be aware SafeinHome is not responsible for the privacy practices of such other websites.  We encourage our users to read the privacy statements of each and every website that collects personally identifiable information. Our Privacy Policy does not apply to the practices of companies or individuals outside of the control of SafeinHome.

SafeinHome complies with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union to the United States. SafeinHome has certified to the Department of Commerce that it adheres to the Privacy Shield Principles.  If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern.  To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/

SafeinHome has developed this Privacy Policy to provide users with information on the following:

  • What information SafeinHome collects;
  • How SafeinHome uses the information;
  • With whom SafeinHome may share user information;
  • What types of security procedures are in place to protect the loss, misuse or alteration of information under SafeinHome control;
  • How users can correct any inaccuracies in the information;
  • How SafeinHome will notify you of changes to this policy;
  • Third-party recourse mechanism if SafeinHome cannot solve an issue with its internal process; and
  • How to contact SafeinHome if users have questions or concerns regarding this Privacy Policy.

All vendors that Safeinhome may contract for data processing are contractually committed to adhering to this privacy policy with regard to all onward-transferred SafeinHome data. SafeinHome is liable for any damage caused by the onward transfer of all such data, unless it can be shown that SafeinHome and any contracted vendors were not responsible for the event giving rise to the damage.

What Information Do We Collect?

The information we collect from the Family and the Senior enables us to provide the SafeinHome system, to personalize and improve those Services or to help allow an individual to learn more about the SafeinHome system. The SafeinHome system allows the Family to set up an account through which the Family can monitor motion and other activity in the home of the Senior, allow Seniors to use a personal call button, to share information among the authorized Family members, to provide the Family and Seniors with information, updates, offers and other communications related to our Services, and to analyze and report on the results of the Services in an aggregated and anonymized manner for the benefit of our partners.

Information generated through the SafeinHome system is received by and stored by SafeinHome. This information may include names, addresses, screen names, user names, email address, IP addresses, credit card information from one or more Family members, telephone logs, and other information. While you can opt out from providing any of this information to us, it may either limit the Services provided to you or prevent you from using the Services or the SafeinHome system at all.

Personal Information Collected Automatically

We receive and store certain types of information automatically.

When you interact with our website or the SafeinHome system or other Services, SafeinHome automatically receives and records information on our server logs from your browser including your IP address, cookie information, and any page referral information including usage information related to the frequency of visitors to the website, how you interact with the website or the SafeinHome system App.

Except as it relates to providing information to the Family of a Senior in whose home the SafeinHome system is installed or in using that information internally for the operation of the SafeinHome system, Safe In Home only this data in aggregate form, that is, as a statistical measure, and not in a manner that would identify you personally. This type of aggregate data enables us to figure out how Subscribers use parts of the Services so that we can make the Services useful for as many Subscribers as possible, and improve those Services. As part of this use of information, we may provide aggregate information to our partners about how our customers, collectively, use our site and Services.

Automatic Communications

If you are a user of the SafeinHome system or if your computer allows it, SafeinHome may receive confirmation when you open an email, SMS, text or receive a telephone call from SafeinHome or the SafeinHome system. SafeinHome uses this confirmation to assist in our communication with the Family and the Senior who uses the SafeinHome system and allows SafeinHome to judge the effectiveness of its communication with individuals who are interested in learning more about the SafeinHome system or our other Services. If you do not want to receive email or other mail from us, please indicate your preference during the registration process or by making a modification on Your account page.

Cookies

Cookies are identifier that SafeinHome transfers to your computer through a browser to enable SafeinHome to recognize your browers and inform us who is accessing our website or the SafeinHome system and to indicate when and by how many people.

The cookies we use do not collect Personal Information, and we do not combine the general information collected through cookies with other Personal Information to tell us who you are or the identity of your screen name or email address.
Most browsers have an option for turning off the cookie feature, which will prevent your browser from accepting new cookies, as well as (depending on the sophistication of your browser software) allow you to decide on acceptance of each new cookie in a variety of ways. We strongly recommend that you leave the cookies activated, however, because cookies enable you to take advantage of some of our Services’ most attractive features.

What Does SafeinHome Do with Personal Information?

Personal Information (that is, information which is personally identifiable) about the customer that can be about our customers is an integral part of our business. We neither rent nor sell Your Personal Information to anyone. We share Your Personal Information only as described below.

Sharing of Personal Information

Although we use commercially reasonable efforts to preserve user privacy, we may need to disclose personal information when required by law or if we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process.

Sharing of Aggregate Information (Non-Personally Identifiable)

We may share aggregated demographic information with our partners and other parties.  Such information is not linked to any personally identifiable information.

Security

SafeinHome takes commercially reasonable precautions to protect our users’ information.  When users enter sensitive information in our systems, their information is protected both online and offline.

When any form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption protocol in the industry – TLS.  While on a secure page, such as our logon form, typically a lock icon located near the website address on a web browser shows as locked, as opposed to un-locked or open when users are just browsing the internet.

We also take commercially reasonable precautions to protect users’ information offline.  All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices.  Only SafeinHome personnel who need the information to perform a specific job (for example customer service representatives) are granted access to users’ information.

If users have any questions about the security at our website, users can send an email to privacy@safeinhome.com.

Correcting/Updating/Deleting/Deactivating Personal Information

If a user’s personally identifiable information changes (such as zip code, phone, email or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate users’ personally identifiable information. This can be done by contacting your account representative or emailing us at support@safeinhome.com.

Notification of Changes

If we decide to change our Privacy Policy, we will post those changes to this Privacy Policy, our website homepage, and other places that we deem appropriate.

If we make any material changes in our Privacy Policy that do not affect user information already stored in our database, we will post a notice on our website notifying users of the change. In some cases, we will also email users who have opted to receive communications from us to further notify them of the changes in our Privacy Policy.

Enforcement

SafeinHome is subject to the investigation and enforcement powers of the Federal Trade Commission (FTC).

SafeinHome uses a self-assessment approach to assure compliance with this privacy policy and periodically verifies that the policy is accurate, comprehensive for the information intended to be covered, prominently displayed and accessible.  If a dispute or complaint cannot be resolved through our internal process, SafeinHome agrees to dispute resolution using JAMS as a third-party resolution provider.

Under certain conditions, more fully described on the Privacy Shield website, you may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted.

Please use the following link for contacting JAMS regarding privacy policy dispute resolution: https://www.jamsadr.com/eu-us-privacy-shield

Contact Information

If users have any questions or suggestions regarding our Privacy Policy, please contact us at: privacy@safeinhome.com

 

 

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