- What information SafeinHome collects;
- How SafeinHome uses the information;
- With whom SafeinHome may share user information;
- What types of security procedures are in place to protect the loss, misuse or alteration of information under SafeinHome control;
- How users can correct any inaccuracies in the information;
- How SafeinHome will notify you of changes to this policy;
- Third-party recourse mechanism if SafeinHome cannot solve an issue with its internal process; and
What Information Do We Collect?
The information we collect from the Family and the Senior enables us to provide the SafeinHome system, to personalize and improve those Services or to help allow an individual to learn more about the SafeinHome system. The SafeinHome system allows the Family to set up an account through which the Family can monitor motion and other activity in the home of the Senior, allow Seniors to use a personal call button, to share information among the authorized Family members, to provide the Family and Seniors with information, updates, offers and other communications related to our Services, and to analyze and report on the results of the Services in an aggregated and anonymized manner for the benefit of our partners.
Information generated through the SafeinHome system is received by and stored by SafeinHome. This information may include names, addresses, screen names, user names, email address, IP addresses, credit card information from one or more Family members, telephone logs, and other information. While you can opt out from providing any of this information to us, it may either limit the Services provided to you or prevent you from using the Services or the SafeinHome system at all.
Personal Information Collected Automatically
We receive and store certain types of information automatically.
When you interact with our website or the SafeinHome system or other Services, SafeinHome automatically receives and records information on our server logs from your browser including your IP address, cookie information, and any page referral information including usage information related to the frequency of visitors to the website, how you interact with the website or the SafeinHome system App.
Except as it relates to providing information to the Family of a Senior in whose home the SafeinHome system is installed or in using that information internally for the operation of the SafeinHome system, Safe In Home only this data in aggregate form, that is, as a statistical measure, and not in a manner that would identify you personally. This type of aggregate data enables us to figure out how Subscribers use parts of the Services so that we can make the Services useful for as many Subscribers as possible, and improve those Services. As part of this use of information, we may provide aggregate information to our partners about how our customers, collectively, use our site and Services.
If you are a user of the SafeinHome system or if your computer allows it, SafeinHome may receive confirmation when you open an email, SMS, text or receive a telephone call from SafeinHome or the SafeinHome system. SafeinHome uses this confirmation to assist in our communication with the Family and the Senior who uses the SafeinHome system and allows SafeinHome to judge the effectiveness of its communication with individuals who are interested in learning more about the SafeinHome system or our other Services. If you do not want to receive email or other mail from us, please indicate your preference during the registration process or by making a modification on Your account page.
Cookies are identifier that SafeinHome transfers to your computer through a browser to enable SafeinHome to recognize your browers and inform us who is accessing our website or the SafeinHome system and to indicate when and by how many people.
The cookies we use do not collect Personal Information, and we do not combine the general information collected through cookies with other Personal Information to tell us who you are or the identity of your screen name or email address.
What Does SafeinHome Do with Personal Information?
Personal Information (that is, information which is personally identifiable) about the customer that can be about our customers is an integral part of our business. We neither rent nor sell Your Personal Information to anyone. We share Your Personal Information only as described below.
Sharing of Personal Information
Although we use commercially reasonable efforts to preserve user privacy, we may need to disclose personal information when required by law or if we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process.
Sharing of Aggregate Information (Non-Personally Identifiable)
We may share aggregated demographic information with our partners and other parties. Such information is not linked to any personally identifiable information.
SafeinHome takes commercially reasonable precautions to protect our users’ information. When users enter sensitive information in our systems, their information is protected both online and offline.
When any form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption protocol in the industry – TLS. While on a secure page, such as our logon form, typically a lock icon located near the website address on a web browser shows as locked, as opposed to un-locked or open when users are just browsing the internet.
We also take commercially reasonable precautions to protect users’ information offline. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only SafeinHome personnel who need the information to perform a specific job (for example customer service representatives) are granted access to users’ information.
If users have any questions about the security at our website, users can send an email to email@example.com.
Correcting/Updating/Deleting/Deactivating Personal Information
If a user’s personally identifiable information changes (such as zip code, phone, email or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate users’ personally identifiable information. This can be done by contacting your account representative or emailing us at firstname.lastname@example.org.
Notification of Changes
SafeinHome is subject to the investigation and enforcement powers of the Federal Trade Commission (FTC).
Under certain conditions, more fully described on the Privacy Shield website, you may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted.